Dallas Airmotive Field Support Unit On Track for Record Year
Orlando, Florida…October 29, 2012… Dallas Airmotive, a BBA Aviation Engine Repair and Overhaul (ERO) company, is on track to surpass it highest year ever for field service support events in North America. Its previous high was 2,600 field events for calendar year 2011 a nd is expected to exceed 3,000 events for 2012. A field event can cover a range of activity from a few hours for an engine borescope to a full engine removal and reinstallation that may take days.
“A lot of factors come in to play in our success,” commented Hugh McElroy, President of BBA Aviation Engine Repair and Overhaul Group. “Our First Support global command center has improved our efficiency by an order of magnitude and our new engine approvals for the HTF7000 and BR710 are spurring increased demand f or our field technicians.”
The F1RST SUPPORT™ command center in Dallas fields more than 10,000 calls per year from the United States alone. Many are resolved at little or no cost through communication with F1RST SUPPORT. The center now boasts an average solution time – the time from when a decision is made that a field service team is needed on - site to scheduling and communicating with the customer – of 3 to 5 minutes. “This response time to a solution sets the bar higher than it’s ever been for the industry,” said McElroy. “We continue to drive improvement in all our systems and compete against our own performance in the absence of competitive benchmarking.”
In May of 2012, Dallas Airmotive expanded its field support for HTF7000 engines when it acquired the tooling and inventory of Consolidated Turbine Support, Inc. Dallas Airmotive now has two full teams in place (five full time HTF technicians for minor level service and five for line service). The number of teams is expected to grow as more HTF7000s enter service.
In June this year, the company received approval from Roll s- Royce CorporateCare® to provide Mobile Repair Support for the BR710 and requests for support immediately began to be received at the company’s F1RST SUPPORT center. Dallas Airmotive’s first BR710 factory trained team is in place and busy delivering fast and expert service level workscopes such as borescope inspections and LRU replacements. Tooling for engine removal and reinstallation will be on hand by year- end.
“We see increasing demand for field service work as newer generation engines – designed for on - wing service – enter the market in greater numbers,” commented McElroy. “Our recent P&WC Designated Overhaul Facility (DOF) appointment for the three newest versions of the P&WC PW500 series along with the approvals for the BR710 and HTF7000 indicate to us that the trend for on- wing service will escalate in the future.”
Dallas Airmotive is exhibiting during NBAA 2012 at BBA Aviation’s Booth #3100.