Dallas Airmotive F1RST SUPPORT Raises the Bar for Customer Service
New HTF7000, BR710 Engine Capabilities; Technicians Move Closer to Customer
Las Vegas, Nevada…NBAA...October 23, 2013 - Dallas Airmotive, a BBA Aviation company, has added new engine capabilities and re-deployed its field service technicians to further improve its industry-leading customer support network as coordinated through its F1RST SUPPORT™ global command center in Dallas, Texas.
“No other aftermarket support group can match the number of field events we handle – from simple engine borescopes to full engine removals and repairs,” stated Dallas Airmotive President Douglas Meador. “Since its establishment in 2010, our F1RST SUPPORT global command center has leveraged the latest in satellite based technology and highly trained technicians to provide superior support for business aircraft operators. Our goal is to make it easy to do business with us no matter where in the world the call comes from. We continue to enhance and refine our systems to this end.”
Expanded Field Service Staff in 2013
In addition to technology improvements, Dallas Airmotive expanded its field support staff by almost 50% to 52 dedicated field service technicians during 2013. When combined with its remote location technicians, the company has more than 100 field service personnel available for dispatch around the clock, every day of the year, anywhere in the world.
“Our business was built by providing superior customer service and we continue to re-define what that means for today’s customers. It was imperative to add technicians and deploy them regionally to ensure rapid response times and customized maintenance solutions,” commented Meador. “This brings our technicians closer to large concentrations of aircraft and allows us to address an individual operator’s unique needs.”
New Services – HTF7000, BR710
Additional service offerings play a role in F1RST SUPPORT’s continuing popularity. Dallas Airmotive added HTF7000 field support in 2012 and BR710 mobile repair support in 2013.
“These newer engines are more modular and accommodative to on-wing maintenance,” continued Meador.
“The HTF7000 is an excellent example of how today’s engines are designed for on-condition, on-wing inspections. We’ve responded accordingly by adding service staffing and tooling necessary to make our field teams the best in the business. We’ve done the same for the BR710 and are the only independent engine service company to offer authorized BR710 Mobile Repair Support.”
New Technology Enhances Customer Support
To ensure round-the-clock support coverage, Dallas Airmotive has introduced the MyTurbine™ mobile app, a smart telephone routing system, and other web-based tools to quickly connect the customer directly to technicians in their specific region.
“We are seeing that operators prefer using mobile and web-based tools to request routine maintenance visits, while AOG situations usually emphasize a telephone contact for immediate response and verbal reassurance,” said Meador. “Something as simple as a smart telephone system can save enormous amounts of response time, especially if that operator is AOG. The systems we’ve implemented not only help the user reach us quickly, but also allow us to track our performance to ensure we live up to our market reputation.”
Dallas Airmotive and its affiliated engine companies – Premier Turbines and H+S Aviation – are OEM-approved to service more than 80% of the turbine engines in operation today on business aircraft. The engine companies have major overhaul centers in Dallas, Texas; Neosho, Missouri; and Portsmouth, England plus they offer minor repair and hot section inspection work at 12 Regional Turbine Centers around the globe.
Dallas Airmotive is exhibiting during NBAA 2013 at BBA Aviation’s Booth #N3505.