Dallas Airmotive Completes Record 10,000th Field Service Event Since 2014
Industry’s largest field service organization announces impressive customer support milestone
LAS VEGAS -- Dallas Airmotive, a BBA Aviation company, announced today that its industry-leading field service organization, F1RST SUPPORT™, has now completed 10,000 field service events since 2014.
“It is an impressive number, but it is business as usual for our F1RST SUPPORT organization,” explained Mark Stubbs, Dallas Airmotive Chief Commercial Officer. “We ensure that our customers receive the service and support they need to quickly get back in the air, anywhere in the world.”
To accomplish this, Dallas Airmotive has created the industry’s largest, global service and support network. “Field service has always been an integral component of our business. It is what our customers expect and one of the differentiators that puts us at the head of the pack,” Stubbs said. He also mentioned that over the years the Dallas Airmotive Field Service organization has grown to now include more than 110 technicians available for field service duty.
As the company expanded its field service organization, demand also increased. “Prior to 2014 when we really began ramping things up, we averaged between 3,000 and 4,000 field events per year,” stated Stubbs. “Since then, we are averaging over 5,000 field service events a year.”
Stubbs pointed out that the numbers highlight the demand for experienced field service and support. “Through our F1RST SUPPORT organization, we have defined what field service looks like and what it means to the customer. We will continue to expand our team, our tooling, and our capabilities so that we can meet the needs and demands of our customers in the field.”
Dallas Airmotive will be showcasing one of their innovative field service options during the Thrill of the Build events at NBAA 2015 on Booth N3505. The events will take place twice a day during the show at 11:00 a.m. and 2:00 p.m.
For more information on Dallas Airmotive and its extensive field service and MRO capabilities, visit www.dallasairmotive.com.
BBA Aviation plc is a leading global aviation support and aftermarket services provider. BBA Aviation’s Flight Support businesses (Signature Flight Support and ASIG) provide specialist on-airport support services, including refueling and ground handling, to the owners and operators of private, business, military and commercial aircraft. BBA Aviation’s Aftermarket Services businesses (Dallas Airmotive, H+S Aviation, International Turbine Service, W. H. Barrett Turbine Engine Company, International Governor Services and Ontic) are focused on the repair and overhaul of gas turbine engines and the service of aerospace components, sub-systems and systems. BBA Aviation group companies operate from more than 220 individual locations on five continents. For more information, please visit www.bbaaviation.com.